Privacy Policy

Privacy policy

Last Updated: July 27, 2026

Relay Office is a trade name operated by Make Me Growth LLC, a New Mexico limited liability company (“Relay Office,” “Make Me Growth,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you:

* Visit our websites, including userelayoffice.com;

* Submit a form through our website;

* Respond to or interact with our advertising;

* Submit a lead form through Facebook, Instagram, or another advertising platform;

* Request information, a consultation, or a demonstration;

* Communicate with us by email, telephone, SMS, or another channel;

* Create or use a Relay Office account;

* Purchase or use our software, automation, communication, or related services; or

* Otherwise interact with Relay Office.

By interacting with Relay Office, you acknowledge the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information that Relay Office collects for its own business purposes, including information relating to website visitors, prospective customers, customers, partners, and other business contacts.

Relay Office also provides software and services that allow real estate businesses and other customers to manage leads, communications, appointments, workflows, and customer relationships.

When we process personal information on behalf of one of our business customers, that customer generally determines why and how the information is used. In that context, Relay Office acts as a service provider, contractor, or processor on the customer’s behalf.

If you have interacted with a business that uses Relay Office, you should direct questions or privacy requests concerning that business’s use of your information to the business itself. We may assist that business in responding to your request where required by law or by our agreement with the business.

This Privacy Policy does not govern the independent privacy practices of our customers, Meta, Facebook, Instagram, or other third-party platforms and services.

2. Personal Information We Collect

The personal information we collect depends on how you interact with Relay Office.

### Information You Provide Directly

We may collect information that you provide to us, including:

* Full name;

* Business name;

* Job title or professional role;

* Email address;

* Telephone or mobile number;

* Mailing or business address;

* Website address;

* Information about your company, team, advertising, leads, sales processes, or software needs;

* Information submitted through contact forms, lead forms, surveys, questionnaires, onboarding forms, or demo requests;

* Account credentials and account preferences;

* Communications you send to us;

* Customer-support requests;

* Appointment and scheduling information;

* Feedback, testimonials, and survey responses;

* Billing contact information;

* Transaction and subscription information; and

* Any other information you voluntarily provide.

Please do not provide sensitive personal information unless it is necessary for a specific request and we have asked you to provide it.

### Information Collected Through Meta Lead Forms

When you submit a lead form through Facebook, Instagram, or another Meta service, we may receive the information you provide through that form.

Depending on the form, this information may include:

* Your name;

* Email address;

* Telephone number;

* Business name;

* Job title;

* Answers to qualification questions;

* Advertising campaign or form information; and

* Any other information you choose to submit.

Meta may separately collect and process information according to its own privacy policy and terms.

### Information Collected Automatically

When you visit our website or use our services, we and our service providers may automatically collect:

* Internet Protocol address;

* Browser type;

* Device type;

* Operating system;

* Device identifiers;

* Approximate location derived from your IP address;

* Referring website or advertisement;

* Pages viewed;

* Links clicked;

* Dates and times of visits;

* Session duration;

* Form interactions;

* Advertising campaign identifiers;

* Cookie and similar technology information;

* Login and account activity;

* Application performance information; and

* Diagnostic, security, and error information.

### Information from Third Parties

We may obtain personal information from:

* Meta, Facebook, and Instagram;

* Advertising and lead-generation platforms;

* Referral partners;

* Business partners;

* Publicly available business sources;

* Our customers;

* Analytics providers;

* Marketing service providers;

* Social media platforms;

* CRM and communication platforms; and

* Other vendors that help us operate our business.

We may combine information received from these sources with information we collect directly.

### Payment Information

Payments may be processed by third-party payment providers.

We may receive limited information relating to a payment, such as:

* Customer name;

* Billing address;

* Payment status;

* Subscription plan;

* Transaction amount;

* Invoice information; and

* A limited payment-method identifier.

We do not necessarily receive or store complete payment-card numbers.

3. How We Use Personal Information

We may use personal information to:

* Respond to inquiries and requests;

* Contact prospective customers about their requests;

* Schedule and conduct consultations or demonstrations;

* Provide, maintain, and support Relay Office;

* Create and administer accounts;

* Process subscriptions, transactions, and payments;

* Configure workflows, CRM systems, communications, and automations;

* Route, assign, track, and follow up with leads;

* Send operational, account, security, and service communications;

* Send marketing emails and SMS messages where permitted;

* Personalize website and service experiences;

* Measure advertising and campaign performance;

* Attribute leads, appointments, and conversions to advertising campaigns;

* Improve our website, software, services, and user experience;

* Develop new features and services;

* Provide customer support;

* Detect, investigate, and prevent fraud, misuse, security incidents, and unlawful activity;

* Enforce our agreements, policies, and legal rights;

* Comply with legal, tax, accounting, regulatory, and contractual obligations;

* Establish, exercise, or defend legal claims;

* Conduct internal reporting and business analysis; and

* Complete a merger, financing, acquisition, restructuring, sale, or similar corporate transaction.

We may also use aggregated or de-identified information for analytics, reporting, product development, and other lawful business purposes.

We will not attempt to re-identify information that has been properly de-identified, except where permitted by law to test our de-identification processes.

4. Customer Data and SaaS Processing

Our business customers may upload, connect, transmit, or otherwise provide personal information to Relay Office through their use of our services. This may include information about their prospects, leads, customers, employees, agents, and business contacts.

We refer to this information as “Customer Data.”

Subject to our agreements with the applicable customer, we may process Customer Data to:

* Provide the services requested by the customer;

* Host and maintain the customer’s account;

* Automate communications and workflows;

* Route and assign leads;

* Facilitate email, telephone, and SMS communications;

* Schedule appointments;

* Provide reporting and analytics;

* Secure and troubleshoot the services;

* Prevent fraud and misuse;

* Provide support;

* Comply with legal obligations; and

* Create aggregated or de-identified insights that do not identify an individual or customer.

We do not use Customer Data to independently market unrelated third-party products to the individuals contained in that data.

Our customers are responsible for:

* Providing appropriate privacy notices;

* Obtaining any consent required to collect or use personal information;

* Ensuring that their instructions to Relay Office comply with applicable law;

* Responding to requests from their leads and customers; and

* Using Relay Office’s communication and automation features lawfully.

5. Automated and AI-Assisted Features

Relay Office may provide automated or artificial-intelligence-assisted features, such as:

* Automated lead routing;

* Automated email and SMS follow-up;

* Conversation summaries;

* Lead qualification;

* Suggested responses;

* Appointment scheduling;

* Voice or messaging assistants; and

* Workflow recommendations.

When these features are enabled, the contents of communications and related information may be processed by automated systems to provide the requested functionality.

Automated outputs may be inaccurate and should be reviewed where they affect important business or individual decisions.

Relay Office is not intended to make decisions that produce legal or similarly significant effects concerning housing eligibility, credit, employment, insurance, or other regulated matters without appropriate human review and legal safeguards.

Calls or meetings may be recorded, transcribed, or summarized only where the recording is disclosed and permitted under applicable law.

6. Email Communications

We may use your email address to:

* Respond to a request;

* Provide requested information;

* Deliver service or account notices;

* Send appointment reminders;

* Provide customer support;

* Send product updates; and

* Send promotional or marketing communications.

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us at [email protected]

Unsubscribing from marketing emails will not prevent us from sending non-promotional communications relating to an active account, transaction, security issue, or service request.

Our commercial email practices are intended to comply with applicable requirements, including accurate sender information, non-deceptive subject lines, a valid business address, and a working unsubscribe method.

7. SMS and Telephone Communications

When you provide your telephone number and affirmatively agree to receive messages, Relay Office may contact you by telephone or SMS concerning:

* Your inquiry or request;

* A demonstration or consultation;

* Appointment scheduling and reminders;

* Customer support;

* Account or service information;

* Follow-up communications; and

* Promotional offers where you have provided the required consent.

Message frequency may vary. Message and data rates may apply.

Consent to receive promotional SMS messages is not a condition of purchasing Relay Office products or services.

You may opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance or contact us at [email protected]

After an opt-out request, we may send a single confirmation message. We may also continue communicating with you through non-SMS channels where permitted.

Wireless carriers are not responsible for delayed or undelivered messages.

### SMS Privacy

We do not sell, rent, or share telephone numbers, SMS opt-in information, or SMS consent records with third parties for their own marketing or promotional purposes.

We may disclose this information to service providers that help us deliver, manage, secure, or support our communications. These providers may use the information only to perform services for us or as otherwise permitted by law.

8. Cookies and Similar Technologies

We and our service providers may use:

* Cookies;

* Pixels;

* Tags;

* Software development kits;

* Local storage;

* Session-replay or interaction technologies;

* Advertising identifiers; and

* Similar technologies.

These technologies may be used to:

* Operate the website;

* Maintain sessions and account security;

* Remember preferences;

* Understand website usage;

* Diagnose performance problems;

* Measure advertising campaigns;

* Attribute leads and conversions;

* Prevent fraud;

* Personalize content; and

* Deliver or measure advertising.

You can control certain cookies through your browser settings. Blocking cookies may affect website or service functionality.

Where required by applicable law, we will provide additional choices concerning non-essential cookies and targeted advertising.

9. Advertising and Meta Technologies

We may use Meta advertising products and other advertising services to:

* Display advertisements;

* Create audiences;

* Measure advertising performance;

* Understand whether an advertisement resulted in a visit, lead, appointment, or purchase;

* Prevent fraudulent or duplicated leads; and

* Improve our campaigns.

Information disclosed to advertising and analytics providers may include:

* Cookie or device identifiers;

* IP address;

* Browser and device information;

* Website activity;

* Advertising campaign information;

* Lead or conversion events; and

* Contact information that has been normalized or cryptographically hashed where supported.

Advertising providers may process information under their own terms and privacy policies.

Depending on the technology used and the law that applies, certain advertising disclosures may be considered “sharing,” “targeted advertising,” or a “sale” of personal information, even when no money is exchanged.

Relay Office does not sell personal information in exchange for money.

Where applicable law provides a right to opt out of targeted advertising, selling, or sharing, you may submit a request using the contact information in Section 17.

10. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

### Service Providers

We may use service providers for:

* Website hosting;

* Cloud storage;

* CRM and account management;

* Email delivery;

* SMS and telephone communications;

* Payment processing;

* Scheduling;

* Analytics;

* Advertising;

* Customer support;

* Cybersecurity;

* Automation;

* Artificial-intelligence functionality;

* Professional services; and

* Business administration.

These providers may access personal information only as reasonably necessary to provide their services, subject to applicable contractual and legal restrictions.

### Our Business Customers

When you interact with a business that uses Relay Office, information may be made available to that business and its authorized users.

That business’s collection and use of your information is governed by its own privacy practices.

### Advertising and Analytics Partners

We may disclose online identifiers, internet activity, campaign data, and conversion information to advertising and analytics partners as described in this Privacy Policy.

### Professional Advisers

We may disclose information to attorneys, accountants, auditors, insurers, consultants, and other professional advisers where reasonably necessary.

### Legal and Safety Disclosures

We may disclose personal information when we believe disclosure is necessary to:

* Comply with a law, regulation, subpoena, court order, or legal process;

* Respond to lawful government requests;

* Protect the rights, property, and safety of Relay Office, our customers, users, or others;

* Detect or prevent fraud, abuse, security incidents, or unlawful conduct;

* Enforce an agreement or policy; or

* Establish, exercise, or defend legal claims.

### Business Transactions

Personal information may be disclosed or transferred in connection with an actual or proposed:

* Merger;

* Acquisition;

* Financing;

* Reorganization;

* Bankruptcy;

* Sale of assets;

* Change of control; or

* Similar corporate transaction.

The recipient may use the information subject to this Privacy Policy or a replacement notice provided following the transaction.

### With Your Direction or Consent

We may disclose information when you direct us to do so or provide consent.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

* Fulfill the purposes described in this Privacy Policy;

* Provide our services;

* Maintain our relationship with you or our customer;

* Comply with legal, tax, accounting, and reporting obligations;

* Resolve disputes;

* Enforce agreements;

* Maintain security and fraud-prevention records; and

* Establish or defend legal claims.

The appropriate retention period depends on factors such as:

* The nature and sensitivity of the information;

* The purpose for which it was collected;

* Whether an account or customer relationship remains active;

* Contractual requirements;

* Applicable limitation periods; and

* Legal or regulatory obligations.

We may retain aggregated or de-identified information for a longer period.

When information is no longer required, we may delete, anonymize, or securely isolate it, subject to technical and legal limitations relating to backups and archival systems.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from:

* Unauthorized access;

* Loss;

* Misuse;

* Disclosure;

* Alteration; and

* Destruction.

However, no website, software platform, database, or transmission method is completely secure. We cannot guarantee absolute security.

You are responsible for protecting your account credentials and notifying us promptly if you believe your account or information has been compromised.

13. Your Privacy Choices

Depending on where you live and the law that applies, you may have the right to request that we:

* Confirm whether we process your personal information;

* Provide access to personal information;

* Correct inaccurate information;

* Delete personal information;

* Provide a portable copy of certain information;

* Opt you out of targeted advertising;

* Opt you out of the sale or sharing of personal information;

* Limit certain uses of sensitive personal information;

* Provide information about categories of data collected and disclosed; or

* Review or appeal a decision concerning a privacy request.

You may also:

* Unsubscribe from marketing emails;

* Reply STOP to opt out of SMS messages;

* Adjust browser cookie settings;

* Disable certain advertising settings through the applicable platform; and

* Contact us to update your information.

These rights may be subject to exceptions and limitations under applicable law.

To submit a privacy request, contact us using the details in Section 17.

We may need to verify your identity before completing a request. Verification may require information reasonably necessary to confirm that you are the individual concerned or are authorized to act on that individual’s behalf.

We will not discriminate against you for exercising a privacy right.

Where applicable, an authorized agent may submit a request on your behalf. We may require evidence of the agent’s authority and may ask you to verify your identity directly.

If Relay Office processes the relevant information exclusively on behalf of one of our business customers, we may direct your request to that customer.

14. Additional Information for California Residents

This section supplements the remainder of this Privacy Policy for California residents.

Depending on how you interact with us, we may collect the following categories of personal information:

* Identifiers, such as names, email addresses, telephone numbers, IP addresses, account names, and online identifiers;

* Customer-record information, such as contact and billing information;

* Commercial information, such as subscriptions, services purchased, transaction records, and purchasing tendencies;

* Internet or electronic-network activity, such as browsing activity, interactions with our website, advertisements, and services;

* Geolocation information, such as approximate location derived from an IP address;

* Audio, electronic, or similar information, such as support communications or lawfully recorded calls;

* Professional or employment-related information, such as business name, job title, industry, and professional contact information;

* Inferences drawn from other information, such as likely business needs, interests, or service preferences; and

* Sensitive personal information only when voluntarily provided or necessary for a permitted business purpose.

We collect these categories from the sources described in Section 2, use them for the purposes described in Sections 3 through 9, and disclose them to the recipients described in Section 10.

We do not sell personal information in exchange for money.

Our use of advertising technologies may constitute “sharing” under California law. California residents may request to opt out of such sharing where the law applies to our activities.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

Subject to applicable law, California residents may request access, correction, or deletion and may opt out of selling or sharing.

We do not use or disclose sensitive personal information for purposes that would require a right to limit under California law unless we provide the required notice and choice.

15. Children’s Privacy

Relay Office is intended for businesses and adults. Our website and services are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, contact us at [email protected] so that we can review and, where appropriate, delete the information.

16. Third-Party Websites and Services

Our website and services may link to or integrate with third-party websites, applications, and platforms.

We do not control the privacy, security, or data practices of third parties. This Privacy Policy does not apply to information processed independently by those third parties.

You should review the applicable third party’s privacy policy before providing information or using its services.

17. Contact Us

Questions, concerns, and privacy requests may be directed to:

Make Me Growth LLC

Doing business as Relay Office

1209 Mountain Road Pl NE, Ste N

Albuquerque, NM 87110

United States

Email: [email protected]

Telephone: +1 505-808-7201

Please include sufficient information for us to understand and respond to your request. Do not send sensitive personal information through unsecured email.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

* Our products or services;

* Our data practices;

* The technologies we use;

* Our business operations; or

* Applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

If we make material changes, we may provide additional notice through our website, services, or direct communications where appropriate or required by law.

Your continued use of Relay Office after the updated Privacy Policy becomes effective is subject to the updated notice.